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Plenary Session
Thought Leader Session

Video Chat Trouble Shooting

If you encounter difficulties connecting to video chat, please use the following checklist:
  1. Use Chrome or Firefox. 
  2. Disconnect from VPN.
  3. If you are in an office, try another network (some offices have robust firewalls that block the video chat).
  4. Clear your web browser history and cache.
  5. Check your internet connection.
  6. Close any tabs using a lot of bandwidth.
  7. Make sure you are not also using streaming services such as Netflix that could impact your available bandwidth.
  8. Use a hardwired internet connection if possible.
  9. Make sure you are close to the WiFi device.
Chrome Issues: Microphone and Camera Access